Terms and conditions

Glow Salon and Spa Terms and Conditions


Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.


Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.


Cancellations and No-Shows

Please note that a 24 Hour notice is required for all cancellations.  For cancellations made within the 24 hours, a phone call or email must be received to avoid being considered a no-show.  For cancellations within 24 hours, a 50% of the total treatment price may be charged.  No-Shows will be charged the full service fee.  Cancellations prior to the 24 hour window may be made online.  For those cancelling witting the 24 hours, changes should be made by calling us at 970.586.5044.


Purchase of Retail Products 

Retail products must be paid for in full at time of purchase or ordering.



Memberships and Prepaid Series of Services

Have a validity of 12 months from date of purchase, unless otherwise stated.


Our Loyalty Rewards Program

Reward points cannot be redeemed for cash, sold or transferred. Your points must not be transferred to a third party without salon approval. Points can only be redeemed on specified treatments or products. Your points cannot be used in conjunction with any other offer or discount. Glow Salon and Spa reserves the right to change the loyalty program, although points will remain valid. 


Gift Cards

Gift Cards are non refundable and have no expiration date. Gift Cards must be mentioned at the time of booking and the voucher handed to the stylist at the start of your treatment. You are not under obligation to use the full value of your card during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift cards. Gift cards cannot be redeemed against past due amounts and can not be combined with any other offers or discounts.  Gift cards are not redeemable for cash value..


Price Changes

We reserve the right to alter prices without prior notice.


Smoking

Please note that our Salon is a NO SMOKING designated area.


Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.


Medical Conditions

Please inform your stylist or therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.


Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or in silent mode, for the full duration of your time at the salon.


Children

Please understand that while we do have on occasion an area for children, we can cannot accommodate children under 8 unless supervised by an adult during your treatment.


Hygiene

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is maintained according the local regulations. 


Payment

Most credit and debit Cards are accepted, American Express, cash or check with proper ID. All prices include value added tax at the current rate.


Patch Testing

Patch testing maybe be required for clients who have never had specific services..


Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

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